Gillman Acura

Mr. Gillman,
Recently we bought a car from your dealership. The experience was one to be spoken of and told to many. Many times my family and I have covered the I-45 corridor and every direction of the city to find a dealer that was honest and customer friendly. Our car buying experiences started over 15 years ago (we have never) and 15 plus automobiles later experienced what we did recently at Gillman Acura. The salesman, Raheem was excellent and very easy to work with as well as hardworking at earning our business. The night we came into this dealership we had plans to go to Toyota, Lexus and Nissan all in the same night to find the right car. We first chose to stop in at Gillman Acura becsause my husband had been communicating with Raheem via email. This alone was unusual as most dealerships play horrible and unrelenting games when you send a simple email for a price of a car. Nonetheless, we did not make it to the other dealers. Thanks to a great buying experience. However, our experience does not stop here. We had a couple of issues with the car that led us to Jeff in the service area. This experience was just as grand and was just as shocking to see someone go above and beyond his job requirement. When we received our car back we were both very impressed. My husband is not an easy person to please and his standards are far above most. When we got into our car I noticed his expression to be relief as well as pleased. Within the year, we will be working with Raheem again on a new MDX and can't wait to walk into your dealership. My family is so grateful that customer service and honesty is still a working concept in your company. These experiences will find their way into many conversations and areas of The Woodlands community.

Another Loyal and Satisfied Customer at Gillman Acura

Dear Mr. Webb, I would like to personally thank Mr. Rick Cessna for his wonderful service this past year.  My family has been in to the service department a few times for some maintenance issues which he has handled superbly.  I was very fortunate to have worked with him in resolving our automobile problems when many of the other employees at Gilman Acura were not as professional.  Due to Mr. Cessna's personal attention to my concerns, my family and I have regained our respect towards the Service department.

Another Loyal and Satisfied Gillman Acura Customer

Ramsay Gillman:
I am writing to communicate how thoroughly impressed I am with the level of customer care I've consistently received from the Service Department at Gillman Acura of North Houston. Specifically, Ron Mascardo,
Wally Mendez, and Rick Cessna are the reasons I am a delighted repeat Acura customer.  I've been an Acura customer since 2004 when I purchased my TL. I put over 20,000 miles per year on my vehicle, so I visit the Service Department routinely to keep my car in good shape. During that time, Ron and Rick have always taken great care of me and often go well beyond typical expectations. When it came time to replace my wife's car, I purchased a fully loaded MDX from Acura North Houston based on the quality of the care they provide. I chose your product over Volvo and Lexus for that reason. When my wife takes the MDX in for service, Wally provides her the same level of outstanding care. I'm hooked.
In a couple of years when the MDX is paid off, I'll be back to Acura of North Houston to replace my TL.

Another Loyal and Satisfied Gillman Acura Houston Customer

Ramsay Gillman,
I wanted to congratulate your dealership on providing our clients with a superior level of customer service.
Your exemplary client-focused performance was recently brought to my attention by an actual client of Gillman Acura, Mr. Jeffrey Royston. Mr. Royston was immensely satisfied with the level of service that he received at your dealership in the Service Department. I commend all of your staff and offer my deepest gratitude for upholding the Acura brand standards and exceeding client expectations.
Consistent focus on client satisfaction will continue to elevate your dealership and the Acura brand to heights never seen before.
Once again, thank you for providing distinguished service to our Acura clients.

Sincerely,
Jeff Conrad
Vice President, Acura National Sales

Jeff Conrad, Acura National Sales

Tony Webb:
Gillman Acura took the time to explain to me the services when I went there. They told me what I do or do not need. If I have a question about what I spend on my car, Finance will sit and talk with me to make sure if I am under warranty. (Satisfaction = 10.)

Another Loyal and Satisfied Gillman Acura Customer

Tony Webb:
 I did not have to wait long when I got to Gillman Acura. They told me exactly what I needed to have done, which was nice. They told me to rotate my tires, but I do not keep up on that. They are always friendly and have coffee for us when we are waiting. They washed the car. I asked if they could vacuum the back and they said, no problems. Our service agent took it back and vacuumed it himself. (Satisfaction = 10

Another Loyal and Satisifed Gillman Acura Customer

I feel compelled to share with you, My Gillman Experience. I came to Gillman Acura after locating a pre-owned Toyota Camry on the Gillman Acura website. I'll start by giving a bit of background. I previously worked in the housing industry and, like many companies, experienced a drastic reduction in income over the past two years. As a result, my credit score is significantly reduced. I've since been blessed to be employed, earning a decent salary, was in need of, not only a good vehicle, but a dealership of integrity and compassion that would work with me in what I consider my restoration phase. Upon my arrival at the dealership, late one rainy and cold night, Sales Consultant Yousseff Lahoud, with coat and hood to shield the rain, walked me around the lot, while he not only listened to vehicle needs/requests but showed me several vehicles to choose from. After deciding on the Toyota Camry, I met with Business Manager Misty Fox. Professional, with rapport, courtesy, and empathy, Misty walked me through the application process and explained challenges, possibilities, and next steps. The following day, I received a call from Misty to pick up my car. My car buying experience at Gillman Acura was not only painless, but pleasant, right down to the Starbucks coffee my sales consultant prepared for me while I completed my paperwork. I have made several trips to the dealership since my purchase, e.g., to pick up or drop off paperwork, and I must say that even service after the sale is worth mentioning. You have a great team at Gillman Acura. It's clear that employees put people first before and after the sale. I've shared my Gillman story with family, friends and coworkers, and needless to say, my next purchase will be a Gillman purchase. Way to go, Gillman!

Another Loyal and Satisfied Gillman Acura Customer