Team Gillman Acura Reviews
Read Team Gillman Acura reviews and testimonials from real customers. Discover the advantage of shopping with Team Gillman Acura or share your own testimonial. Click the button below to leave a review. Our family has been serving the local community for over 80 years and we look forward to serving your family for many generations to come!
Ron was great! Had everything ready for me so I was in and out quickly! Loved receiving video from Kyle, my service technician, inspecting my car. Gives me peace of mind! Thanks Gillman Acura!
The staff provided fast, friendly, and fantastic service at Gillman Acura. I was excited to watch a live video of the serviceman working on my car. The service crew offered detailed information regarding the maintenance service as I relaxed in their clean lounge with available snacks.
This dealership made my car buying experience the easiest purchase ever. I am so pleased with the customer service and would recommend the best salesman, Noah, and Finance Manager, Jerrell, to anyone that wants to enjoy buying a vehicle!
Service Dept. REBECCA SALES waiting outside as I drove up for service on my TLX
General manager and service department are amazing!!! They always go beyond to accommodate.. also keep me informed of services being performed on my car by video.
Great service thank u Gilman team we did not have appointment they accommodated us so fast and washed the car for us , have happy holidays
Always helpful and always quick service. Explain the service. Loaner available if needed. Clean and large waiting area.
Absolutely a people place. The team at Gillman Acura has your best interest in mind I had to take a business call and they even offered me a closed office while I was! So Thankful! Thank you Gillman Acura!
I always get excellent customer service from Miguel and the entire service team. I recommend Acura to everyone I know
Excellent service.Thanks to all service dept staff and especially to Ron and Garrett. They all care for their customers sincerely. I have been with them since 2019 for purchases and services.
Always works hard to make sure my schedule and my interests are considered - and respected. They are thorough and communicate what is best for my vehicle while accepting any financial limitations. They are definitely MY service people!
Anthony was great! He was clear and very willing to help solve our issues. Clearly dedicated to customer service!
Masum and Gonzalo did a great job! I was purchasing a car for my mother, and they were extremely patient with her and met with her several times to show the features. It says a lot about your team. Thank you!
Thanks For all the great work guys And I also would like to thank Anthony for the great work he did
My battery died late last night and I was able to get an immediate appointment the next morning. They installed the battery and explained the warranty to me. I did not have a long wait time. Garrett was pleasant and professional.
Always polite, always friendly, always prepared, and always professional. Even though I’ve moved further away from this dealership, I make a point to only have my car serviced here.
Needed some routine maintenance..tire rotation, oil and filter change and state inspection..all done quickly and to notch…
Anthony was very helpful finding the rate tire I needed for my car. Dropped it off in the morning and they installed it and got me on my way quick. Great experience
Service advisor was very patient in detail to explain the purchase of battery with regards to proration and warranty
We recently moved to Houston and we needed to take my wife’s car in for service. The process was smooth and very timely.
This is my third car purchased at this dealership and I always bring them here for service as a result of the outstanding customer service and the excellent treatment provided by the service advisors.
Team Gillman Service is the best! Ron always treats me like with kindness and is very accurate on the length of time the service will take.
I appriciate Gillman Acura of North Houston for their friendly, customer service focused attention. I have been a returning customer for decades.
Good service from our service point of contact. Work done timely and complete. Communication timely.
The personnel is polite and respectful. All services are done in a timely manner. The service is well explained and the provided video explains all the work done to your car.
I was scheduled to bring my car in on Friday but when Rebecca realized on Thursday that she would not have a loaner. She called and asked to send someone to get my vehicle and bring it back. Seeing as my husband was released from MD Anderson on Wednesday after 17 days inpatient, this was "beyond words" a huge blessing to me. You just earned a customer for life through this small act.
The service was great. The staff were friendly and efficient. I’m very happy with my experience.
From the minutes you walked in to the minute you walked out, everyone made you feel comfortable. No pressure. My salesman , Masum Ahmed, was very helpful and straightforward with us. Quality product matched by quality service.
We were helped immediately and courteously. We were shown exactly what we were interested in by a salesman that new his inventory well. There was a full explanation of extras if we wanted, but no pressure to add on.
Quick, friendly, upfront, patient. They will work with you. Doesnt fit the stigma, We dropped of our vehicle, got work done, and when we picked it up, the light came back on. There was no hassle, no questions. We were able to hop back in our loaner and the car was re diagnosed at no cost. Mr. Anthony showed incredible patience. As i was on the fence with going with the work needed. He was upfront about how this wont guarantee the fix but did everything in his power to make sure he can get the best possible outcome. Mr ...
Very efficient . Easy to make an appointment. Very knowledgeable service advisor. Not much wait time
I have been very pleased with the service I have received. Everyone went out way to help me, especially Robert and Ian.
I always receive great customer service at Gillman Acura. When I leave there, I always feel good about having my car taken care of at Gillmans.
I have always had excellent service for both Acura’s I have owned. Thank you, Garrett.
Took my car in since the check engine light started flashing. From the estimate to the work they were very clear up front on the costs, which were a little high, but what you expect from getting service from a dealership. You pay for the expertise
Always very professional but personable. I feel well taken care of and never wait around. Waiting room is very comfortable as are the restrooms. I never feel dumb no matter what I ask. Wish you were closer to The Woodlands. Seems everowho has helped me has been great!
Fast efficient service. Received video is work being done on my car. Overall a great experience
Ron and the whole staff today were great ! Even though it was a very busy day there today, Ron and the maintenance team took care of me in a snap! Great job like always!
The Service Dept. and Serviceman, Ron Mascardo, are awesome. Give them a try, you will not be disappointed.
My second Acura and Gillman continues to do an excellent job taking care of my RDX.
They have excellent customer service and they will definitely inform you any details about the vehicles.
It has been wonderful to work with Gillman for the installation of a hitch and crossbars on my MDX. They are so responsive and friendly!
Service department is exemplary; the sales department leaves a lot to be desired! Service is about satisfying the customer. Sales is all about getting your money.
Had a small fender bender accident & brought my Subaru in for collision repairs. Gillman Acura was fast, professional, and extremely courteous! My car was fixed quickly, they took care of dealing with the insurance company, and kept me updated on their progress. I would recommend Gilman Acura Collision center for your car repair needs!
When I visited the dealer they had the vehicle I was looking for quickly the sales rep helped me answer all my questions and made it easy for me to keep moving forward with the deal. Highly satisfied.
My service advisor Anthony was great and the service provided exceeded expectations. My advisor kept me constantly informed with updates during my wait and went out of his way to make sure it was a pleasant experience.
Garrett Schultz makes service for our MDX painless. The staff is always pleasant and efficient. Acuras are the best.
Great service! The unexpected repair was completed very quickly and painlessly, as usual! Thanks for taking such good care of us!
They kept me updated while my vehicle was at their facility as to what they were doing. The service that I’ve received from Mazda dealerships is amazing service.
You are always put customer's interest first . The service staff treated me nicely, professionally, and respectfully. Thank you for your service!
Outstanding visit, customer service was excellent and the repairs were done to my satisfaction; super job.
Best service I’ve received at a dealership! Service department was nice and comfortable, definitely recommend.
Excellent service with smiles. I was greeted on my arrival. Time was a little bit longer as promised. Overall it was a good service .
Great service today! Garrett was extremely professional! Overall pleased…..zzz zzz zzz zzz zzz zzz zzz Highly recommend Gillman Acura!
Nick was awesome..best experience ever for purchasing a vehicle! He definitely went above and beyond
Gillman Acura always gives GREAT customer service. I highly recommend them for purchase and service.
Acura has always been the vehicle my family prefers. I had at least 3 Acuras and never choose any other over them.
Always receive excellent and professional treatment at this dealership for my service appointments. Garrett is always exceptional!
My salesman Rob was very helpful. Keeping in touch with me to get all the paperwork taken care of very quickly. Also helped me with the trade. I was planning on selling to a friend but Rob helped me so I don't have to worry about that now. He even delivered the car. The process was very quick and professional. He stayed at my home and went through everything on the new car it was a great experience. The finance manager Marco was helpful and awesome as well. He even got my note down more than i thought I ...
Gillman Acura has been great to me over the last 12 years. Always a pleasure to do business with them. Thank You Ron for your excellent service.
We always receive very professional, timely and courteous service from Gillman Acura. We are pleased with their work.
Super friendly always prompt easy to schedule using their email reminders nice waiting room would recommend
Nice waiting area. Clean bathrooms! Excellent personnel. I really appreciate having a new loaner car.
I’ve debated on trading in my car, but I knew it was time. Felicia Brooks my sales rep went over options with me and was patient with any questions I had. I am so happy we found a SUV that fit for me and I LOVE IT! Would recommend 1000%
Great and quick service, fast and efficient. Nice and friendly service here always. Thank you Anthony.
Every person I worked with in the whole process was great. The car is just what we wanted and excellent quality.
Amazing customer service, recently my car was totaled, and I was not expecting to be in the market for a new vehicle. With a unexpected bad credit score @Masum Ahmed helped me get a amazing unrealistic car which is still out of my league. Thank you @Masum for trusting me and understanding my situation on hand!
Went Above and Beyond to provide me amazing customer service, Being a single father of a 4 year it's basically hard to live a regular life. recently my car was totaled, and I was not expecting to be in the market for a new vehicle, I was not prepared financially and responsibility wise. With the given timezone expected bad credit score @Masum Ahmed helped me get a amazing unrealistic car which is still out of my league Thank you @Masum for trusting me and understanding my situation on hand!
Great service and serviceman Miguel Very friendly and knowledgeable about the business Because of him I recommend Gillman Acura to anyone
Great sales man Andy, always kind and professional. Visited the dealership for an oil change
Always friendly and efficient service advisors, they go the extra mile to keep you happy.
The service at Gillman was excellent. The mechanic posts a video showing all the areas under the vehicle that he inspected and provided an explanation of the condition of each component. The service agent met me and checked me in quickly. The service was completed within the time specified. The waiting is comfortable and provided enough room to space out. Great experience!
Very great service staff. Nick the service writer was very cordial, helpful, and keeps the customer informed.
The service department is always courteous and helpful. They also take the time to answer any questions that I have about the work that is recommended or being done.
When I bring my suv in for service. Ron M always make sure I am taken care of. Ron has excellent customer service. Love the coffee & snacks!!
Excelent car service and best customer service and they took the my car even when they were about too close I appreciate that.
We have been a customer of Gillman Acura for over 17 years, and the service we receive from their dealership is the reason we continue to be a Gillman Acura Customer. Recently we were preparing to leave town and found that our MDX had battery issues, after a short phone call to Ron Mascardo we were able to be on our way in less than an hour after bringing our vehicle to the dealership to have the battery replaced. The service department at Gillman Acura wrote the book on excellent customer service.
Great service with the service technician’s walk around. Good creature comfort with refreshments. An enjoyable experience as usual.
Service staff was welcoming. Waiting room was quite clean and comfortable. Coffee and newspaper were provided for our comfort. Thank you Garett at Gilmans.
The service is excellent! Thank you Ron! I really appreciate the car loan that you provided.
Always excellent service. Courteous employees and the attention to detail is always on par. Thank you for taking such good care of my rdx.
Excellent customer service Ron kept me informed of the progress. Thank you for the expertise.
I have always had an excellent service at Gillman Acura. I love the pick up and delivery.
Gillman Acura is always, prompt and efficient. They text a video with the technician providing details of items checked and findings. Their service team is very knowledgeable and detailed. Ask for Miguel Montes, he's great!
Noah sold the car. Not pushy. I called for help regarding a small issue that needs to be fixed on the car and he quickly jumped to help by offering to schedule an appointment. Customer service still matters to be. His professionalism opened my mind foro other options. I am very happy.
Excellent service and explain all repairs needed if any before they start anything Highly recommend
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My dealerships the best EVER!! From the concierge service to the taking care of my car they always do a great job!! Thanks for that
Anthony was very friendly and attentive. Work was excellent and in a timely manner. I appreciate the nice work
When entering the service department, I was welcomed with a “hello, can I help you!” Before I sat down, another employee asked if I had been helped. My service consultant, Garrett, kept me informed while they were servicing my vehicle. Every employee worked together as a team! Gillman Acura 18002 I-45 North Houston, Texas 76090 Service Consultant, Garrett Schultz 281-209-4224 [email protected] Acura owner: Brenda Birdsong
I would say as a first time customer if the rest of your team is like Anthony you have a great team.
I’m Jessica 52years, I had a great credit score up till I lost my job. As a result of loosing my job, I had one late payment worth $1200. It dropped my score down to 320 points. While making research on how to fix my credit, I saw a review about KENSTAR, how he fix credit profile. I contacted him through his Email [email protected] he listened to me and helped me clear the late payment and also increased my credit score back to 760 all in 5days. I recommend him to anyone with credit related issues this season. He’s ...
Garret has been around a long time and I’m thankful for him and the way he takes care of my cars over the years.
Staff very attentive, personable, professional, and patient. White glove service. No high pressure sales tactics.
Consistently I received satisfaction from Gillan Acura for RDX for periodic vehicles service.I purchased my car in 2017 from the dealership excellent customer care.
Rebecca is an excellent service professional. She has taken great and timely care of our family
Have been using Gillman Acura service for year..I’m totally satisfied and feel 100% confident that my car is always safe to drive by following the maintenance schedule suggested by Acura
Wonderful Experience !!! Service was quick and efficient!! Management was polite and very knowledgeable about the type of service required for vehicle.
I like it when people go by you, they either smile and (nod) acknowledge you, or say hello….this is how your people at Acura treat us. It’s refreshing and polite. Very friendly atmosphere.
I'd like to update my experience after a negative review on March 4, 2022. I was contacted by the Acura GM, Chris Tate and we had a very productive conversation. In the end I exchanged the faulty vehicle for a similar one with very low miles and Certified Pre-Owned. Mr. Tate took care of all the logistics and I got a great car in the end. I have to give the dealer due credit for recognizing my situation as truly unsat, then making the significant efforts to correct. Bravo!
Team Gillman Acura Customer Reviews | Team Gillman Acura