Gillman Acura Reviews

Read Gillman Acura reviews and testimonials from real customers. Discover the advantage of shopping with Team Gillman or share your own testimonial. Click the button below to leave a review. Our family has been serving the local community for over 80 years and we look forward to serving your family for many generations to come!

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DealerRater Mar 4, 2021

Shout out to Jerrell and the Financial team for an awesome experience. I left the dealer stress-free knowing that I got the best deal ever. Jerrell even after the deal, you make sure we were taking care of and I thank you for your amazing customer service expertise.

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DealerRater May 30, 2020

Shout out to Mr Jerrell and Mr Ray For giving us such a beautiful blessing experience .You all worked so hard to make sure we got the best deal we love our new car. Stay safe love the Mccloney’s

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DealerRater Feb 26, 2020

Made appointment for service yesterday. Very easy and quick. Robert gave me his name and told me to see him when I arrived. Upon arrival at 10 he greeted me an brought my vehicle in for diagnosis. Within half an hour came back and told me what they had found and what the cost would be.He said they could get me out by 1pm. At 12:30 I signed for the repair.and was on my way. Great service experience. The service manager Bob and advisor Robert were both friendly and professional. I definitely be back.

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DealerRater Jun 10, 2019

Our experience at Gillman Acura last week was great. Jennifer Gipson was very helpful and very knowledgeable about the car. Charlie in the Business Office was also very helpful in the final paperwork. Thanks for the great service!!

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DealerRater Jun 10, 2019

I’ve taken my Acura several times and I have been very satisfied. My experience in the service department led me to purchase a new vehicle from Gillman last week!!

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DealerRater May 11, 2019

While out of town on a business trip, my wife noticed that her vehicle had a flat tire. Due to flooding in Houston, she couldn't get roadside assistance. She called Team Gillman and they quickly sprung into action and picked up the vehicle. They found a huge nail rendering the tire not repairable. Because she wisely bought Road Hazard protection, Team Gillman got it covered, installed a replacement tire and also replaced the battery under the factory warranty. They had her back on the road without a single dollar out of pocket in a matter of hours. Way to ...

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DealerRater Jan 18, 2019

Jennifer Gipson, Internet sales manager, worked very hard to ensure our deal was fair and that we left happy. She went above and beyond to ensure customer satisfaction. She rocks! The SUV we purchased is beautiful the staff is very professional. I highly recommend Jennifer and Gillman.

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DealerRater Aug 2, 2018

Jonah (Sales) and Eduardo (Finance) took exceptional care of me and my family throughout the sales process. I was initially very apprehensive and may have been rude due to previous car buying experiences at different dealerships but the process here are Gillman was completely different!! Jonah was very patient and knowledgeable, and did a great job making sure my kids were also included in the process and knowledge transfer session.

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DealerRater May 3, 2018

Gillman Acura North is by far the nicest brand new facility that I’ve Seen in a long time ..They made me feel like I truly mattered ..the deal was incredible and even the GM himself took the time to say hello and made sure that I was happy with everything... couldn’t be happier !

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DealerRater Feb 20, 2018

I recently purchased a car from Gillman Acura and had a great experience! I was in and out of the dealership fast and had no complaints. From talking to the employees to the car itself everything was A+

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DealerRater Jan 3, 2018

Everyone very friendly, knowledgeable and professional. Follow up call was great helping me with security settings. They were equally sensitive to my needs as an older driver and I appreciated that very much.

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DealerRater Sep 22, 2017

I purchased my second Acura MDX from Gillman Acura. Paul Thomas (Acura Salesman) was knowledgeable and helpful. The purchase went smooth and no pressured sales pitch. I recommend Gillman Acura to my friends.

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DealerRater Jan 27, 2017

I had my TL 2008 serviced here by Ron. He fully answered all my questions, and he made sure that I understood the repair that was being done. Excellent customer service at this dealership. I highly reccomend.

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DealerRater Jan 25, 2017

All of the service staff are helpful and welcoming! However, Robert is my favorite because I feel there's never any b.s. With him. He always says he's going to take very good care of me and my car. Hearing that is like music to my ears! I know he also works very hard with my insurance and warranty to help me the best he can. I always get my car back cleaned, smelling good, and the peace of mind tha, 'everything's okay' Robert even gives me his business card so I can make future appointments with ...

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DealerRater Jan 12, 2017

I worked with Mrs. Crysta Pickett and she made the experience of purchasing a vehicle so easy and smooth. She answered all of my questions with honest answers and she was so helpful and nice. She actually took the step to making my day by finding and sending me the extra set of keys for the car when I asked her about it. She was wonderful and I advise anyone looking for a vehicle here to ask for Crysta....she'll definitely make your day. 🙂 Kudos to Crysta

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DealerRater Apr 21, 2016

We have purchased 2 MDX from this dealership. They have always treated us very well. Ron in the service dept has been very helpful. He always "gets it". Without a huge, long explanation! This last time he really went beyond the call of duty! Why I'm writing this review! So ask for Ron! And the Acura is a wonderful vehicle!

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DealerRater Mar 19, 2016

I have received excellent service for my car. Davis, the service attendant that took care of my car was excellent. I have asthma and he went above and beyond to give me a loaner car that was clean and ready for me as soon as I got there. He is true to his word on any quote that he has given me and he goes out of his way to help all of his customers...as we (customers in the lounge area) were talking about how the service people take care of their customers. Davis is one of the most ...

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DealerRater Sep 26, 2015

Ron Mascardo in the service depart is excellent. He answers all your questions and gets everything taken care of! Will always be my go to guy.

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DealerRater May 6, 2015

I have purchased many many vehicles over my lifetime, but never have I been spoken to in the condeceding way Sales Manager Ray Gagliardi exhibited during our negotiations. The salesperson Stephen was very friendly to us, and we were happy until the manager came out. Quickly the entire situation took a very ugly turn and we ended up walking out and purchasing elsewhere.

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DealerRater Feb 8, 2015

Outstanding customer service by Ron Mascardo. Simply call him and everything is taking cared off in terms of Acura maintenance and service. I own two Acura: TSX Model 2010 and RDX Model 2014, they are both well maintained by Gillman Acura.

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DealerRater Jan 5, 2015

I could not be happier with my Certified Used Car Purchase from Gillman Acura. I was first attracted by the aggressive Sales Price that appeared to be well below the Consumer Reports National Average. So, I effectively purchased a new car for about half the original MSRP. I enjoyed the Full Disclosure on the Vehicle History & Car Fax Report, and this evidence further fortified my confidence that Gillman Acura only sells high quality vehicles. I was particularly pleased with the trade-in value for my old vehicle that was roughly equal to 2 other estimates from CarMax & Texas Direct Auto ...

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DealerRater Sep 17, 2014

9/1/2014: I had an appointment to meet with Katherine Klein, salesperson at Gillman Acura. However she forgot to book the appointment, was busy with someone else when I arrived at the dealership and completely blew me off. 9/1/2014: Test drove the TLX with Brenda Russell , we agreed on a purchase price ( subject to my wife coming to Gillman the next day to test drive the car). She found a car in inventory and I gave her $1,000 check to reserve the car for 48 hours, with the written agreement that if my wife liked the car we would make the purchase following the test ...

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DealerRater Jul 24, 2014

My wife and I have purcahsed six vechiles (Legend / Interga / TL / 3 MDX's) from Gillman and two (Accord / Civic Hybird) other Honda as well as a Honda lawnmower. So as you can determine we are as the saying goes loyal Honda & Gillman csutomers. And this realtionship, although a bit pricey at times, has been over the long haul benefiancial for the both of us and have no complinats about our realtionship with Honda & Gillman. We just purcahsed a 2014 MDX and of all the vechiles listed above this 2014 MDX has got to be the best vechile we have ever ...

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DealerRater Jul 20, 2014

I purchased a certified used Acura ILX from this dealership. From first impressions to driving off the lot, I had a great experience working with Gary, and would definitely recommend anyone I know to come here for their next vehicle purchase.

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DealerRater Jun 22, 2014

I have dealt with many service advisors at other dealerships and I'm so happy I found Mike Watson at Gillman Acura!! He always takes the time to explain what needs to be done to my "baby" and why. I never feel taken advantage of which is HUGE if you're a woman taking your car anywhere for work done.

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DealerRater Jun 21, 2014

I've been taking my Acura to Jeff Libertore for years now and have never been disappointed. Jeff and the whole crew actually are always friendly, knowledgeable, quick, clean, and courteous. Overall great work!

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DealerRater Jun 21, 2014

Was met outside by Jeff Libertorein the service department. Answered every question I had. was very prompt and knowledgeable. Work was done on time and correct. If there were any issues I was called and notified and it was taken care of. What can I say but this is a great dealership with great service I would recommend to anyone. If you want good service and quality work visit this dealership you will not be disappointed. Ask for JEFF LIBERTORE.

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DealerRater Jun 20, 2014

I am very pleased with Acura service Ron Mascardo is really profesional. As a woman you are ussually treated in car related problmes as dumb to put a word on it. Mr Marcardo takes the time to explain the specifics about my car situatuion with patience and kindness. This is why I am still with Acura.

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DealerRater Jun 19, 2014

Ron is an excellent service advisor. He is personable, professional and always pleasant. He is very knowledgeable about my Acura and helps me understand repair and service needs. I appreciate Ron's commitment to customer service. ha

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DealerRater Jun 18, 2014

I have just purchased my 3rd new Acura from Gillman Acura, and to be completely honest, it was more about how I have been treated after the sale then the sale itself, although I feel like I was given a good deal on all three cars. I have been dealing with Ron Mascardo, a service advisor down at Gillman for almost 10 years now. And, besides the quality of the product this is why I continue to do business with Gillman Acura. He has always been the most positive and upbeat service advisor I have ever dealt with. He is always ...

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DealerRater Apr 24, 2014

Overall, I had the best experience working with the staff and will refer any one that I know is in the market for an Acura.

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DealerRater Apr 17, 2014

For many years I took my vehicles to a local Goodyear for service or to a local Jiffy Lube for an oil change -- to save cost. After I bought my first Acura, I realized the maintenance inspections that were performed at Gillman Acura were superior to anywhere else. They did the job right the first time and stood behind their work and their Technicians were extremely knowledgeable and well trained. At one time I had an issue programming the garage door opener on the vehicle and was becoming frustrated. The shop Technician/Foreman, Mike Sadlowski, noted that he lived ...

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DealerRater Jan 16, 2014

I have always bought Lexus - but wanted to shop for a 7-seater. Bill Dale was very knowledgeable and very patient with us. We were out with out Acura MDX at our expected price in less than 1 hour. I would definitely recommend this Dealership with Bill Dale as the package deal

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DealerRater Nov 30, 2013

I purchased a 2014 TSX yesterday from Gillman. This is the second time I have purchased a car from this dealership. The first time the experience was good..good enough to come back when I needed a new car, but not great. This time the experience was much better. The service was great and the deal I received was outstanding. I am extremely hard to please and these guys did an excellent job. I would highly recommend buying a car from this dealership.

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DealerRater Jun 26, 2013

The manager took my concerns very seriously and with the help of a new salesman and an amazing finance manager, we ended up with two new Acuras! Thank you for clearing up our misunderstanding and making things right. We feel much better and look forward to building a relationship with this dealership.

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DealerRater May 31, 2013

I recently helped my grandmother purchase a 2014 Acura RDX. I had been working with another Acura dealership in the area, trying to get a great deal, and continuously felt like I was getting the run-around and poor customer service. Upon calling Gillman Acura, I spoke with the Sales Manager, who within 30 minutes was able to give me an excellent deal for a brand new 2014 RDX. Fortunately, the great service continued when my grandmother and I visited the dealership to complete the paperwork, and purchase the vehicle. We had the pleasure of working with Gary, who made it a point to ...

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DealerRater May 24, 2013

My name is Chris Fairchild and I took my mother in to visit Gillman Acura of North Houston to buy a new Acura RDX. From the moment we got to the lot I was greeted by a salesman named Gary Gaind and I stated to him that I was there to purchase an Acura RDX. I told him that I am a straight forward guy and don't like dealing with salesmen because of all the haggling you have to do to get the best price for a vehicle. He said he understood and asked which RDX I wanted to ...

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DealerRater May 16, 2013

After suffering a horrible rollover accident in my Acura MDX I phoned my service advisor, Ron Mascardo to let him know that I would be in need of another vehicle. No more than two hours later that same day I received a phone call from Ron about a vehicle they had that I would be interested in. I thought the vehicle sounded great and based on my history dealing with this dealership felt totally comfortable and at ease that this was a good vehicle. I asked if pictures of the car could be sent to be. Because of my accident ...

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DealerRater Mar 29, 2013

Mike and Ron are always willing to give their time and expertise to diagnose problems with my car. Very customer service oriented and always willing to make my experience the best. They both deserve a huge raise!!!! thanks Jacqueline F. Lawrence

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DealerRater Mar 28, 2013

I have been taking my cars to Acura Service for the past 8 years and the main reason is because of Mike and Ron. They both clearly enjoy working there and it shows, making the service department a very friendly and welcoming place to be. Not once in 8 years have I ever had to bring my car back because something wasn't done right or stopped working. Once it's taken care of, it's taken care of. Ron is always available and accommodating to tight schedules and Mike has the car done when he says it will be done. They ...

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DealerRater Mar 21, 2013

Excellent dealership! Conveniently located. Posh service area with free WiFi, refreshments, comfortable leather seating and work tables, flat-screen cable TV, etc. Professional, friendly service staff. Always provides a free loaner car. Easy to make appointments online or by phone. Responsive to questions; great follow-up. Fair pricing (for a dealership). Ron Mascardo is a super-knowledgeable service professional and can always answer my questions, but makes sure any follow-up questions get answered by the technician assigned to the repair.

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DealerRater Jan 17, 2013

I've had two Acura TLs, both serviced by Gillman Acura for years. The first was acquired elsewhere, the second I bought from Gillman based on my service experience. Scheduling an appointment for regular service is always easy and convenient, and loaner cars are always available. On several occasions I've needed emergency or unscheduled service, such as tires repaired or replaced, and they've always managed to work within my available time. Their courtesy is impeccable, and their waiting area - if you should need it - is well appointed. It should go without saying at a luxury dealership ...

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DealerRater Dec 5, 2012

Our experience at Gillman Acura was positive. Shannon gave us a great description of the vehicle and without doubt we could tell he understood his job and the product he was representing. Shannon was friendly gave some of his back ground, experience, education and history. Chris sealed the deal by showing us Gillman family members are directly involved in the day to day operation of the business - very important in my opinion. Austin handled the financial matters very professionally not pushy but thorough another highly educated employee that seemed to enjoy working at Gillman. My wife and I walked ...

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DealerRater Dec 1, 2012

Dealer did exactly what they said they would, whole process was quick and smooth. By far, best buying experience I ever had at a dealership. No BS, no surprises. Would highly recommend.

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DealerRater Oct 12, 2012

Added a roof rack to the MDX. Servive was performed well and on time. Why are there two prices for accessories? Sales quoted $520 and service quoted $413. Does that mean that when I bought running boards and cargo cover with the new car that I paid too much?

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DealerRater Jul 21, 2012

I've been a long time customer of Gillman Acura's service dept so I knew they took great care of their customers and decided to purchase my new Acura there. When I brought my car in to have some work done I let Ron in service know I was ready to buy another Acura. I let him know the type of car, color, interior etc. and within the hour April in sales called me with just the right car. I decided on a certified used TXS and I couldn't be happier. April was pleasant and easy to work ...

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DealerRater May 11, 2012

I love Gillman Acura. Not only did they help me find the car of my dreams, they were there for me when it was stolen and totaled later that year. They worked with me and my insurance, looking to find me the exact same SUV to replace it with. They have always been wonderful about being accommodating with scheduling services and providing a loaner vehicle. The people who work on the sales floor and in the service department are friendly and always helpful. Oh and the detailing... is AMAZING. My car has looked so gross and dirty going in, and ...

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DealerRater May 8, 2012

I bought a 2012 Acura RDX this weekend through Raheem. I am 100% satisfied with Gillman. The dealership is beautiful and comfortable. My sales person was not even 100% I was showing up but he had my car ready to test drive. They were not pushy at all. I was comfortable with the whole process...I never felt like I was being mislead or thrown a sales pitch. I used USAA's car buying service and not only did they meet that price, but came down some more. I got the exact car I wanted for the price I wanted and my Raheem ...

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DealerRater Apr 11, 2012

From my original internet inquiry, Jordan showed respect and courtesy by offering initial information by phone without pressing excessively. Gillman people followed up with additional calls planning a test drive. When my wife and I came in for the drive, Jordan made himself immediately available for the drive. He demonstrated all the functions of the MDX during the test drive. We were already pretty much sold on the car based on personal research, but the test drive and his demeanor gave us confidence to proceed to the pricing stage. We had just come directly from a bad experience with a ...

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DealerRater Apr 8, 2012

Best buying experience ever. I will recommend to friends. Excellent staff, never felt like I was been rushed or sold too. Jordan is a great sales person

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DealerRater Apr 3, 2012

Our purchase experience was excellent and Shannon was outstanding in the time and knowledge he provided. The dealership facility was beautiful and we look forward to returning for service when needed.

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DealerRater Apr 2, 2012

This was a pleasant buying experience from start to finish. On our first visit to the dealership, it was Yousef who took us on a drive in the Acura MDX and actually pointed out the features that made us decide on the Acura. The only reason we didn't use him to buy the vehicle was because it appeared on the web site that we'd get a better deal going through the internet department. Jordan did a great job communicating via email in a timely and informative manner. His quick response and friendly manner encouraged us to make the ...

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DealerRater Mar 25, 2012

Mr.Trenary, Was very helpful, freindly,knowledgable explain every thing in details and provided me with good interest rate. I am very pleased with the service he provided to me. RJ

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DealerRater Mar 10, 2012

Very good service; only minor complaint would be that we had to take a leap of faith as we could not get an email offer.

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DealerRater Mar 9, 2012

Friendly, helpful staff. Willing to work with me on the price and desired accessories, etc. Cannot rate quality of work at this time, but I have no concerns.

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DealerRater Mar 7, 2012

Raheem was such a pleasure to work with. He was very friendly, helpful and full of energy. Raheem is very knoweldgable and personable and I will definitely recommend him to family and friends. The process was very easy and stress free!

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DealerRater Mar 6, 2012

The overall experience was great. We purchased a vehicle from this dealer before and when it was time for a new one we called and handled most of the set up via the phone. When we went to pick up the car everything was ready, correct, and our time was minimized. Great experience and I highly recommend them!

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DealerRater Mar 4, 2012

Very good experience. Everyone stayed late to get the transaction done and all were very pleasant. Jordan was helpful and knowledgeable with the car. The price seemed fair.

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DealerRater Mar 2, 2012

Great customer service. Very positive experience. Would definitely recommend to others int he future. Closing process was lengthy but I know thats typical and not exclusive to this dealership.

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DealerRater Mar 2, 2012

Everything went well, at the end I got what I wanted and I was satisfied with my Vehicle. I wasn't sure if I was going to make it before 9pm but I was was assured that they would have waited for us. Everyone was a big help at Acura, can't wait to do Business with them again!!!

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DealerRater Feb 28, 2012

Keep up the good work in both sales (Linda) and service (Ron M. & Rick). I found Linda Harrell very competent and friendly in purchasing. Service is also great and my service technician Ron M. is very good-keep him around.

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