Team Gillman Acura Reviews
Read Team Gillman Acura reviews and testimonials from real customers. Discover the advantage of shopping with Team Gillman Acura or share your own testimonial. Click the button below to leave a review. Our family has been serving the local community for over 80 years and we look forward to serving your family for many generations to come!
Happy with the service that I received while my car was being repaired at Gillman.
Customer service was great! They worked with our extended warranty to get the proper approvals. Met our needs all the way through the process.
I bought an 2023 Acura integra it was a quick and relax process , they actually try to help us as client’s.
Hacen un excelente trabajo tienen un buen equipo te hacen sentir como en casa gracias
Ron M is the Best Service Advisor Ever! That man is the most Truthful, considerate person ever!! I will always buy from Gilman because of Service Dept!
Contacting the service department in an emergency was easy and service was outstanding! Very satisfied!
Everyone was great throughout the process of purchasing my new vehicle. Couldn’t have had better service!
My service experience has always been good. The service department is always friendly and competent. I love my MDX
Ron always takes good care of us. Makes it easy and works with our schedules
The service department is great. They were very nice and knowledgeable. Oil change did not take long.
I needed several things done so I called and spoke to a very nice service agent Nicholas. He did not rush me, we discussed everything that I needed and gave a price. I was going to take all day and of course offered me a lower car. Later that afternoon he called that the job was completed. I expected trying to hard sell me extra stuff, that did not happen. I was getting late in the day and I really didn’t want to rush over to get my car and at that moment he suggested to just pick it ...
Service agent was very helpful and explained my vehicle’s issue very well. Everything went smoothly from the drop off of my vehicle, to obtaining a rental, to pick up of my vehicle.
Excellent Customer Service with outstanding work Ethics. We were able to get my SUV worked on the same day and the turn around time frame was fat on the same day. Thank you
They were professional and attentive with the service they provided. Definitely had a good experience at this service department.
Everything from my service writer to the surroundings to the filming of my cars inspection were outstanding.
Have been a customer for over 20 years. Very good service throughout. No surprises. I recommend it.
Good service Good communication Waiting area was ok Nice to have a car wash and clean
Miguel the service rep was excellent very professional and friendly. Everything happened timely and excellent communication on the service of my vehicle.
Great customer service!! Would definitely bring my car in for service again ! Service advisors were great!
Always very helpful and ver friendly They kept me up to date throughout the day
New to Houston and being faced with a bigger problem than I bargained for Gillman Acura and their service team went beyond expectations. Not only was the car inspected and necessary repairs made in such a timely manner, but Rebecca even located an extended warranty; which made the final bill less painful.
They were ready for me when I drove up, and met me at my car. Clear, concise explanation of the work to be done. I was able to get a loaner while they worked on my MDX, which was very much appreciated. I received videos from the technician showing what he looked at, explained if anything was needed, both under the hood and under the car itself. Good work, done in a very timely manner and everything seems to be working well!
I appreciated the team’s attention to detail and prudent recommendations with knowledgeable understanding of urgent, important, and can wait. I did not feel they were just trying to sell more service but were objective and looking also for the interest and safety of the customer
Very easy to work with and accommodating. Car works as expected. Will definitely have work done there again.
This location worked on the vehicle in a day and kept me up to date on everything. Extremely satisfied with todays experience.
Great service. Ron Mascardo is always helpful. Work very professional and timely. Will continue to use them.
Amazing communication between Gillman Acura, my insurance company and myself. Things moved along perfectly and just a week later, I have my car back. Thanks Rebecca and Team Gillman!
Customer service was wonderful and maintained great communication while my car was at the dealership.
Excellent customer service, Miguel is extremely knowledgeable, explains things well, he is communicative, always texting with updates. I know when they have my car they will do an excellent job.
Excellent service from all team member: sales (Noah), finance and accessories. I would recommend Gillman’s.
Was greeted fast and was super nice and prompt with my car I’ll go back
This was the best experiment I have ever had with the car dealership hope to be back
Garrett Schultz is the best service representative I have ever dealt with by far. Very thorough. He kept me updated almost ever day of the progress on the vehicle. He dealt with my 3rd party warranty provider and handled everything very professionally. I will definitely bring my car back to the Gillman service department because of Garrett.
Acura makes good cars and Gillman Acura North does a great job of helping to maintain them. They are courteous, expert, efficient, and keep costs reasonable.
Great service and great Team. Always attends to our needs very promptly. Would for sure recommend them.
I walked into Gillman Acura this morning without an appointment. My a/c was immediately diagnosed (no leaks) and the correct amount of freon was added. I was back on the road in a washed car in two hours! Excellent service!
Nick Sanders and his assistant, worked very diligently to get me through the process of swapping one vehicle for another without me leaving my house. Mario (I believe was his name) in financing did an amazing job getting me a great rate on my loan and explaining to me different options I had. Eduardo Perez provided service with a smile on a day that was very busy. Great team!
If your going to buy an Acura.Look no further than Gilman Acura awesome group
Gillman Acura is a Awesome place to purchase a new or used vehicle I will be back in the near future.
If you are looking for service and efficiency I highly recommend Gillman Acura. Buying a car can be challenging but the Gillman Team made my experience very pleasant. There were no surprises or Hidden fees. They worked with me and I drove off with a beautiful RDX. A very happy customer. I would certainly use them again.
Staff very friendly and nice very clean atmosphere I would recommend Gillman Acura. Very professional.
I was trying to get a new integra and this dealership did everything they could to get it to me within days of it rolling out of the plant. Very cool.
Always friendly. They take the time to explain all the details and even send videos of repairs. I have never had a bad experience here!!
The Gillman service team is thorough and professional and courteous and their service work is well done and time conscious. With the video record I can see that the technicians have checked what they claim to have checked!
Excellent service. Been going to them since 2002. The service department keeps me coming back.
Res entry it was necessary to do a service on my wife’s RLX . The rear steering was slipping and required replacement. The service was done on time and with complete confidence in the repair..we have been Gilman customers for 30+ years
Service managers are super courteous. I would give Garrett Shultz and Nick a 10 plus rating. Thanks
Garrett my service agent always gives the best service and works with my schedule to get what I need completed done. Been a customer for almost 10 years! Love the service and people that work for Gillman Acura. Thank you!
Very professional and courteous person (Ron Mascardo) assisted me in completing my services requested on my vehicle!
Great service, minimal time wait! Thanks Miguel for great Customer Service and Acura for great employees!
Every one was so helpful and they did a great job on the bodywork!Thank you
The dealership was very clean to start. Everyone involved was professional and knew the ends -out about their job.
The service was absolutely excellent! I highly recommend April Porter. She is the best ever!
Great customer service. Friendly and fast service. Never disappoints.Always explain exactly what was done to your car
You can’t find a better Acura service department! I make an appointment and Ron is awaiting my arrival. If he isn’t there, another friendly service advisor will assist me. The video of the service tech inspecting your vehicle, removes the “ I wonder if I really needed that” factor and the maintenance cost isn’t astronomical. Thanks Gillman Acura
I made an appointment with options to wait the wait time was about 30 minutes longer than I expected but your waiting area is very pleasant so I was not upset service was what was expected and car was returned clean
Big thanks to Eduardo, Ray Lee, Marcos and Masum for working with us and get the deal done on the nice car we bought
Wonderful Service Rep. Kept me updated. Very professional. Very friendly. Have done business with her before. Always the same. Great! Thank you
amazing attitude , helped every step of the process, great energy, very helpful, very friendly, professional
I had a wonderful experience purchasing my vehicle. This was the easiest dealership I worked with.
Ron was super helpful and friendly during our whole service experience. Very knowledgeable and attentive to our needs.
Its been 6 years and I've never been disappointed, excellent customer service. Would recommend to friends and family.
Miguel Montes provided excellent service for our Acura. We are very pleased with the customer service and how knowledgeable & helpful he always is.
I’ve always had a pleasant experience when visiting Gillman Acura for maintenance or service. Service to my vehicle has always been performed competently and on time.
Ron Mascardo who is my service manager is the best out there. He is listened to client and provided the excellent service.
The service was outstanding. Very informative. I would definitely recommend this dealership to my friends.
Awesome service and Miguel is the best! I like that I get videos of the work being done on my vehicle.
I started out speaking with April Porter on the phone at Gillman Acura first since I live almost 2 hours away. I told her what I was looking for and she found the MDX I wanted kept me posted and did exactly what she said she would. April said my MDX was due to arrive between 05/23/22 to 05/27/22. I asked her to please let me know the day before so I could make arrangements to be there the next day and she did. I was notified Monday at noon and had my MDX Tuesday. I Love my new 2022 MDX. The entire Team ...
They were fast and efficient when I came to get repairs on my car. They squeezed me in when I didn't have an appointment and was out less then a hour. Fantastic job!
We have been Acura owners for 25 years Gilman has been our go to for best deals an top notch service…you can count on them to give you the best repair and timely service.
Great service. They quickly identified the problem and presented proper options to solve the problem.
Great teamwork, professional and fast service. Friendly and five star customer service. Met our every need.
Ron is very thorough & always explains in full what really needs to be done & what could wait.
I am impressed when I email or call that it is time for a service. Mr. Miguel is always so pleasant that I schedule the appointment until I walk out of the door with a complete service. Everyone is friendly, and I don’t feel like I am rushing time while waiting for for my car.
Always a great experience. There is no one else I trust more with my car than Mike Sadlowski.
always a good experience without any stress all around the team is doing great job
ON THE SALES FLOOR: AMBER is a rare find. She seems to be an honest salesperson. I know honest and salesperson do not go together. I stoped her and researched what I could along the way during the sales process. I could not find her mis leading or telling an un truth. She was professional and a pleasure to work with. I highly recommend asking for AMBER.
I've bought three of my cars from them for the past 13 years. This dealership is great, they have their downs but they make it right. Service department is always a pleasant visit. Andy of sales department works well with you to get what you want. Definitely will be buying or leasing a car from them again.
I just want to say if you’re looking for an Acura. Go to Gillman Acura in North Houston and ask for Noah. He will work hard for you to get what you want. Even after I left the lot, he was still working to make sure I was pleased with my purchase. He really make you feel good about your purchase. He does not try to put you in anything, he works to get you what you want. Thank you Noah I love my new car. We appreciate all the work you did to make sure we were happy ...
Great buying experience. Total buying process done online. Vehicle was delivered the next day as described. Great quality used vehicle. 2014 Ford flex. Eric was very courteous and explained vehicle functions to my wife. I will buy again. Mike
I spoke to Kris Tate regarding purchasing an 22 NSX-S. He was honest said that his allocations were all filled up, and gave me honest advice on what I should do, which is to find another ACURA dealer that has an allocations open. He was helpful and gave me many tips on what I should do to get my dream car. Even though Kris was very busy, he knew that was very important to me and directed me to the right places. I appreciate that he has a passion for cars and is a fellow enthusiast. I will recommend him to ...
Shout out to Jerrell and the Financial team for an awesome experience. I left the dealer stress-free knowing that I got the best deal ever. Jerrell even after the deal, you make sure we were taking care of and I thank you for your amazing customer service expertise.
I live 2.5 hours away - they gave me a fabulous loaner to use while they checked out my issue. The fixed it with no fuss and then let me come back to switch cars when it was convenient! Guy in the service department was fabulous!
Shout out to Mr Jerrell and Mr Ray For giving us such a beautiful blessing experience .You all worked so hard to make sure we got the best deal we love our new car. Stay safe love the Mccloney’s
Made appointment for service yesterday. Very easy and quick. Robert gave me his name and told me to see him when I arrived. Upon arrival at 10 he greeted me an brought my vehicle in for diagnosis. Within half an hour came back and told me what they had found and what the cost would be.He said they could get me out by 1pm. At 12:30 I signed for the repair.and was on my way. Great service experience. The service manager Bob and advisor Robert were both friendly and professional. I definitely be back.
Erick Civallero was a great Sales Associate. I was very good at talking about the features of the car and actually answered our questions. If he did not know, he would find out and let us know. Eduardo Perez was our Sales Manager and he was also very easy to work with. They were personable and knowledgeable. We bought a 2020 Acura RDX. It has a lot of new features for a great price. The finance department was also helpful. We were there on a busy day and they were very accommodating.
Wednesday, I had the pleasure, and it was a pleasure, to work with your service representative, Ronald L Mascardo. I contacted him Monday to schedule a replacement windshields and two recall notices. When I arrived at the dealership, an hour early, Ron came out to greet me before I had even parked! He is one of the most professional individuals I have worked with in any organization. While we are a couple of years away from replacing our car, it is people like Ron that will have us coming back to Gillian. He really took the stress out of what ...
The experience was great! Everyone did what they said they would do. Rick Mitchell in particular was very responsive to any question I might have had and has followed up at least twice since we left the dealership. We really like our new car.
The staff at the dealership were very nice, pleasant and professional. Very clean establishment with a lounge area for customers. Plus they were open and accommodating on Christmas Eve!
They worked hard to make things happen. They never settled even when the deal got tough. They found out ways to make it happen and they truly cared which meant a lot. Great team effort from the salesman all the way up to the sales manager etc. great team great people awesome company.
I went to the dealer for my first Maintenance appointment (5,000 miles) for my new Acura RDX. Really Great and Fast Service. Excellent Client attention.
go see Ladonna Bailey. she is AWESOME!! Charlie in Finance is great... he calls if any questions & talks you through everything! i had a few concerns and they were all addressed before i left!
We really enjoyed viewing the vehicles. The finance department was very helpful and was able to help us determine that leasing was a better option for us. The staff was very knowledgeable.
First time experience and I was very happy they took very good care of me and I left with one of my dream cars so very happy I went to Gillman Acura.
We leased and purchased our car from Gillman The service has always only been completed at Gillman. The customer service and all employees are always so kind, concerned, and knowledgeable! We wouldn’t go anywhere else!!
Professional Service Reps and top quality care. Have bought two MDX SUV's from Gillman and my wife loves them and only has them handle the maintenance.
Jeremy was extremely patient, communicative, responsive and worked very fast to get things in order for our lease. He was very competitive in price and made sure he beat all the other dealers in Houston. The process was easy all the way through financing. I love my 2018 MDX
I had a very pleasant experience from the start to the end. Sales person April Porter was an exceptional person. She made my entire car buying experience seamless and fun. Finance manager Charlie was great. He walked me through the entire process by sharing all of th options available to me.
Consistent value, quality, and dependability. All work is explained, all costs are provided upfront and for the most part does not deviate. They are great.
I liked the prompt greeting, knowledgeable answers to my questions. Its a very clean facility and the fact that there's a relaxing lounge was very pleasant.
Team Gillman Acura Customer Reviews | Team Gillman Acura